aq9 App Privacy Policy and Data Protection
This aq9 App page clearly explains what information we store, for how long, and why we store it, so users from Dhaka to Bangladesh can rest assured about bKash, Nagad, Rocket and login information.
Summary retention rules
Many apps store everything together; the aq9 App does not.
We keep data only as long as needed, then reduce it according to policy; this policy is in effect as of July 2026.
Data types
What information is kept
How long kept
When no longer needed, the duration decreases
Why kept
For account, security and support
Data retention period
The list below makes it easy to see how long each data stays
Account profile
If the account is active, it is kept and archived up to 12 months
Transaction
Kept up to 6 years for legal and accounting reasons
Login history
Kept for 90 days for security verification
Cookie data
Usually active for up to 13 months
Support chat
After resolution, kept for up to 24 months
Device data
Kept up to 180 days to prevent fraud
How account information is kept
The name, phone number, and email you provide during registration are required to operate your account; without them, login, notifications, and support won't work properly in the aq9 App.
Many users in Dhaka, Chattogram and Sylhet see multiple accounts on the same phone, so we keep login devices, browser and time notes to detect suspicious attempts.
Transaction data and security
Many think payments mean more hassle; that's not the case in the aq9 App; records related to bKash, Nagad and Rocket are kept separately with enhanced security.
How money arrived, how long it took, and which reference was used—these are used only for verification and reconciliation; if there is no need to view personal numbers we minimize unnecessary parts.
If you aq9 Login When you enter the page and view your account, the same policy applies to new users. aq9 Register On the page you can understand in advance which information is needed.
Usage data and cookies
Cookies are not only for page operation; they remember language, session and preferences, so you don't have to keep changing settings.
Usage data shows on which devices the aq9 App opens fastest, where loading is slow, and which pages people spend more time on. Many Bangladesh users access with 3G or low-cost phones, so we prefer light cookie settings.
What remains when the account is closed
Even after closing an account, not all data is deleted at once; for security, dispute resolution and legal obligations some records are kept for a limited time.
The information that identifies you is reduced first, then after a set period is deleted or permanently anonymized.
Your rights and control
You can view, edit your information, and request a copy; if needed you can also object to specific uses.
If something is wrong, contact support and we verify; we usually try to respond within 7 business days, and complex requests may take a little longer.
For more details aq9 Contact Page See, or Core terms Read once
Cookies, opt-out and preferences
Some cookies are necessary; some cookies only enhance convenience; you can disable unnecessary cookies from browser settings.
However, for login sessions, security checks, and remembering Bengali language, some essential cookies should remain enabled; this helps the aq9 App load quickly, and Dhaka users can easily return on the same device.
Contact and a brief summary
If you have any questions, contact our team directly; privacy, data deletion, and account controls are reviewed separately.
In short, the aq9 App keeps only necessary data, and for a limited time; therefore Bangladesh users can feel very secure about their bKash, Nagad, Rocket and login information.